Hello, {{first_name}}
We hope you are doing well. We checked your order #{{ order_number }} and found that your package is marked as “Available for Pickup”.
It appears that the carrier attempted delivery but was unable to complete it. Your package is now being held at a local pickup location. Please bring your ID and tracking number when picking it up.
Carrier: {{ carrier }}
Tracking Number: {{ tracking_number }}
Pickup Location: Please check the tracking page for the exact address.
If you need any help or if you're unable to pick it up, please let us know — we’re happy to assist.
Thank you for your cooperation!
Best regards,